WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services. Information We Collect Directly From You. Users may browse the informational areas of the Site without registering with. However, registration is required to use the Services. Once a Healthcare Provider has registered with us and subscribed to our Services, the Healthcare Provider can then invite Patients to use the Services. After receiving an invite, the Patient would then need to register for an TeleVisit account to use the Services. Healthcare Provider Registration. To register, Healthcare Providers must provide certain information about themselves and their practices including: the Healthcare Provider’s name, date of birth, gender, address, email, mobile and work phone; the Healthcare Provider’s practice name, address, phone number and fax number; and a user id and password. We may also collect certain optional information, including: middle name or initial, bank account or other payment information and other contact details, picture and communication preferences. Patient Registration. Patients must provide certain information, including: name, date of birth, gender, address, email, mobile and work phone, as well as a user id and password. We may also collect certain optional information, including: middle name or initial, home phone and other contact info, pharmacy name and contact details, other demographic information, health insurance information, credit card number and billing details, picture and communications preferences. In addition, the Patient can communicate other health-related information to the Healthcare Provider
DURING A VIDEO CONSULTATION VIA THE TeleVisit APP
Other. We also collect other information that you submit on our Site, such as comments and blog postings (see “User Generated Content” section below). You must submit your name to post a comment to our blog and you may submit other optional information as well. Information We Collect From Healthcare Providers. Certain features and Services are available to patients because their Healthcare Providers use our Services. Healthcare Providers may provide patient names and e-mail addresses to us so we may communicate with patients on their behalf about the availability of certain Services.
HOW WE USE YOUR INFORMATION
We use the information that we gather about you for the following purposes: To provide our Services. To communicate with you about your use of our Services, to respond to your inquiries, to provide technical support and assistance and for other customer service purposes. To communicate with you regarding the availability of Services on behalf of your Healthcare Provider, otherwise, we do not market to Patients. To send you reminders and other information related to your care on behalf of your Healthcare Provider. To tailor the content and information that we may send or display, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services. To send offers and other promotional communications to Healthcare Providers; To display advertising on our Site. To better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.
HOW WE SHARE YOUR INFORMATION
USER GENERATED CONTENT
We may invite you to post content on our Site, including your comments TeleVisit cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy. As a result, you should never post any sensitive information to our Site that you are not comfortable sharing publically (e.g., personal medical details). TeleVisit is not liable to you or any other person for any content or information you post to our Site or the use or disclosure of such content or information by other users or third parties.
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
PATIENT HEALTH INFORMATION
The privacy and security of Patients’ individually identifiable health information provided to TeleVisit in connection with Services may be protected by federal law (HIPAA, the HITECH Act, and their regulations) and state privacy laws, because TeleVisit provides Services to health care providers. This health information is “protected health information” (“PHI”). PHI may be used and disclosed by TeleVisit as necessary to provide Services, for our own management and operations, to meet our legal obligations, and for any other purpose for which Patients have given consent. We may share PHI with third parties for these purposes in compliance with applicable law. We may de-identify PHI and aggregate it for purposes of monitoring and improving our products and services, for benchmarking purposes, and to provide customized services or technologies our customers.
SECURITY OF MY PERSONAL INFORMATION
We have implemented reasonable technical, physical, administrative, and organizational safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. Access To My Personal Information You may modify registration information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.